We will ship your purchase within 2-3 business days after payment has been received. The three days starts once we receive your payment. Business days are Monday-Friday. We do not ship on national holidays, unless the mail is running, then we will ship. We ship first class mail through the USPS. GiEdna is not responsible for orders that cannot be delivered due to an undeliverable or incorrect mailing address. If the package is returned to us, we can issue you a credit or refund of the purchase total minus the cost of shipping. In these cases, we will, with the corrected mailing address re-send the package plus shipping cost.
Although we want you to be happy with your purchase, we do not accept returns unless something is grossly misrepresented, in that case we will try to resolve the incident the best that we can so everyone is happy. We strive to provide you with five star service but please understand that we are human, so view all the pictures carefully and read descriptions. If you need more information, please send us an email or call us and we will be more than happy to accommodate you if we can.
Some of our creations are made with vintage parts & pieces. They may have patina and show general vintage wear. Thats the look I go for, it is not a mistake or bad workmanship. We wouldn't sell anything we would not wear ourselves. We use mixed metals , usually copper wire, gold tone and assorted jump rings. Clasps are are at times new unless we have vintage in good working order. Our chains are mostly recycled.
Unless listed as a 'new' item, evidence of normal age/use should be expected. The photos on our listings are never stock photos as we take all of our own photos, so what you see is what you get.
If theres something you need to know or more info about any of our creations, or if you want something special created, just ask , We are here to serve you!
We accept only PAYPAL, which in turn accepts most credit cards. It is secure so you can shop and pay with ease. Upon receiving payment, the item will be securely packaged and mailed. At this time, GiEdna will only mail within the Continental United States.